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Michele Shuster
6525 West Campus Oval, Suite 210 New Albany, Ohio 43054
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Overview
Michele is a founding partner of Mac Murray & Shuster, where she brings extensive experience in working with clients of all sizes involved in highly regulated industries. She has established a solid record of representing clients in consumer protection matters before state attorneys general, the FTC, and FCC, in addition to conducting regulatory compliance audits and providing counsel on advertising and privacy issues.
A trusted advisor to leading industry associations, Michele served for 12 years as General Counsel to the Professional Associations for Customer Engagement (PACE), where she also helped create and oversee its Self-Regulatory Organization. With her depth of experience related to TCPA compliance, she was an integral part of PACE’s successful challenge to the FCC’s 2015 TCPA Declaratory Ruling, resulting in the landmark decision in ACA vs. FCC that overturned TCPA interpretations, as well as Facebook v. Duguid, which redefined the application of the TCPA. She has an exceptional foundation in U.S. privacy and is accredited as both a Certified Information Privacy Professional (CIPP/US) through the International Association of Privacy Professionals (IAPP) and Customer Engagement Compliance Professional (CECP) through PACE.
Previously, Michele served as Chief of the Ohio Attorney General’s Consumer Protection Section, where she was instrumental in creating Ohio’s Do Not Call and other prominent telemarketing laws.
Michele is a highly sought-after national speaker on consumer protection matters, frequently addressing state and federal government agencies and serving as keynote presenter to leading industry groups. She has written and presented extensively on the TCPA and other telemarketing regulations.
Michele is rated AV Preeminent by Martindale-Hubbell and has been recognized for her professional achievements by Best Lawyers® and Ohio Super Lawyers®, among other professional and industry organizations. A past president of the Ohio Women’s Bar Association, she is a powerful advocate for women in law, and is a member of the National Association of Minority & Women Owned Law Firms (NAMWOLF).
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Bar Admissions
District of Columbia Court of Appeals
Federal Court Northern District of Ohio
Federal Court Southern District of Ohio
Ohio
United States Court of Appeals for the Ninth Circuit
United States Court of Appeals for the Seventh Circuit
United States Court of Appeals for the Sixth Circuit
United States District Court for the Eastern District of Texas
United States Supreme Court
Awards
- Rated AV Preeminent by Martindale-Hubbell
- Ohio Super Lawyers® Rising Star
- Columbus Business First Forty Under 40
- Ohio Women’s Bar Association President’s Award
- PACE Chairman's Award for Distinguished Leadership and Service
- Attorney General of Ohio Professionalism Award
Organizations & Affiliations
Association of Credit and Collection Professionals (ACA) International
Columbus Bar Association
Consumer Product Safety Commission
Ohio Attorney General’s Designee
International Association of Privacy Professionals
National White Collar Crime Center
Ohio Attorney General’s Designee
Ohio Center for Law Related Education, Youth for Justice
Board Member
Ohio State Bar Association
Ohio Women’s Bar Association
Past President
PACE Certified Auditor
Professional Association for Customer Engagement (PACE)
General Counsel
Education
Golden Gate University, Juris Doctorate
Graduated 1993
University of Cincinnati, Bachelors of Business Administration
Graduated 1989
Contact Details and Office Locations
6525 West Campus Oval, Suite 210
New Albany, Ohio 43054
New Albany, Ohio 43054
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